Privacy Policy

At Madonna House Boat, we are committed to protecting the privacy and security of our guests' personal data. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website, book a stay, or interact with our services.

When you interact with our services, we may collect the following types of information:

• Identity DataName, nationality, and government-issued identification for check-in requirements.
• Contact DataEmail address, phone number, and physical address for reservations and communication.
• Booking DataTravel dates, number of guests, and specific vessel preferences.
• Technical DataIP address, browser type, and usage patterns on our digital platform.

We process your data primarily to fulfill our contractual obligations to you and for our legitimate business interests, including:

• Processing and confirming your houseboat reservations.
• Communicating updates regarding your upcoming voyage.
• Complying with local maritime and tourism regulations in Kerala.
• Improving our website experience and hospitality services.
• Ensuring the safety and security of all our guests.

To operate our services, we share limited data with the following providers:

• TelegramBooking request details (name, contact number, dates) are delivered to our reservations team via a private Telegram channel. Telegram processes this data on servers outside India.
• Vercel AnalyticsAnonymised, cookieless page-view statistics — loaded only after you explicitly accept analytics in the cookie consent banner.
• CloudinaryImages on this website are served via Cloudinary's content delivery network, which may log your IP address as part of standard content delivery.

Booking request data is retained only as long as needed to process your reservation and meet legal or accounting obligations — typically no longer than 24 months after your stay. Data is then deleted or anonymised. You may request earlier deletion at any time (see below).

Under the Digital Personal Data Protection Act, 2023 (India) and — where applicable — the GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure (deletion) of your personal data.
• Withdraw consent for optional processing such as analytics.

To exercise any of these rights, email us with the subject line “Data Deletion Request” (or “Data Access Request”) from the email address or phone number used in your booking: rjmadona@gmail.com

• Analytics: opt out or withdraw consent anytime via the “Cookie Settings” button in the footer, or on our Cookie Policy page.
• Communications: we only contact you about your booking. If you receive any promotional message, reply “STOP” or email us to be removed immediately.